Laptop Domain

Shop Policy

When the computer or laptop is authorized to make the repair or service, our customers will be asked to agree to this as follows:

Manufacturing Warranty:

We can install and replace parts supplied by the manufacturer.  We can also provide assistance to parties when it is under warranty.  Some repairs on certain laptop brand may void your manufacturer’s warranty.  It is the customer’s responsibility to check with the terms of the original manufacturing warranty for details. 

Data Loss:

Although we have a lot of expertise and effort to save their data, unless customers request specific data backup service, each customer is responsible for backing up any and all data stored on their computers before being serviced.  Laptop Domain is no responsible for loss of data, previously saved…not sure, or ask to ask to have it in their service.

Parts / Labor Warranty:

All repair services (do not include the work of software) come with a guarantee of 90 days.  We guarantee against defects in parts (hardware), replaced by us and our workforce for a period of 30 days from the time of the repair.  This limited warranty applies only to repairs made by us and does not guarantee that other problems may arise, or are found during or after the repair.  No guarantee of cover at any time.  Parts that are replaced by us are guaranteed to be in good working condition.  We will provide any assistance we can in relation to the guarantees.  Void if customers open or damage the laptop.

Policy of neglect:

Due to space limitations and liability issues of ownership, we cannot always keep the device.  Accordingly, all customers agree to make a diligent effort to keep in touch with our team and decide how you want to resolve your request in a timely manner.  If Laptop Domain contact does not hear anything from the customer via email, phone, fax, or in person for a period of more than 30 days, we will assume that your order has left us and we will take the following measures: This will be contacting you via e-mail and telephone (if we have both) at least 3 times and wait until it has been 60 days since our last contact with our customers.  If then we are still unable to resolve the desired action, at this point we will take our order and its contents are permanently abandoned and irreversibly remove content from your order.  The PC or Laptop will be sold to recover the value of work as a whole. 

Your personal information will not be sold outside our company; it will not be permitted even if the equipment is not picked up by you.

Laptop Domain reserve the right to change and update this policy as they feel is necessary.